By the end of the course, the learners will understand:
• Identify non-conforming freight on arrival and departure
• Deal with freight in accordance with company policy and procedures
• Assess the quality of packaging to take corrective actions to ensure safe handling
• Determine the correct type and quantity of units that are received
• Dispatched or internally moved in accordance with authorised
• Documentation – deal with discrepancies in accordance with company
• Policies and procedures and customer requirements
• Place and store freight, giving cognizance to product type storage
• Requirements, appropriate storage facility, as well time and transport
• Resource, in order that freight can be easily located and well preserved
Knowledge To Be Gained
Relevant aspects of the following:
- Relevant legislation (e.g. Occupational Health and Safety Act, Transport regulations etc) facilities and company policies that pertain to receiving, despatch, packing/stockpiling, handling, marking and securing of freight.
- Compatibility of product type/ categories and the type of decisions required concerning separation of non-compatible products.
- Current trends in storage patterns and methodologies.
- Special storage and handling conditions required based on storage and handling characteristics of freight (e.g. inherent vice).
- Appropriate handling equipment, safety equipment and personal protective equipment in relation to the safe handling and securing of freight.
- Time management principles in order to maximise client satisfaction.
- Efficient receipt, dispatch and returns administration procedures.
- Securing techniques and the characteristics of materials used.
- Optimal load limits and rates for specific transport modes.
- The transport routes and conditions, together with the mode of transport and how these factors affect the status of the freight for receipt and dispatch purposes.
- Current trends in company inventory and stock control systems.
- Appropriate actions to be taken in the event of accidents and/ or incidents.
- The ramifications of poor product knowledge.
- Methods of identifying freight or bulk.
- The need for strict compliance with customer instructions with due regard to all parties involved.