Unit Standard: SAQA ID 8024 & 8036
NQF Level: 3
No of Credits: 13
Warehousing Operations; a learner will now be capable of demonstrating an integrated practical and theoretical knowledge of receipt, dispatch and returns of freight procedures, based on quality service to the customer and product care. The learner will be able to accept additional responsibility through knowledge of the whole process.
In securing freight, learners will be able to ensure the elimination of damage to freight during storage and/ or transport.
By the end of the course, the learners will be to:
• Identify non-conforming freight on arrival and departure
• Deal with freight in accordance with company policy and procedures
• Assess the quality of packaging to take corrective actions to ensure safe handling
• Determine the correct type and quantity of units that are received
• Dispatched or internally moved in accordance with authorised
• Documentation – deal with discrepancies in accordance with company
• Policies and procedures and customer requirements
• Place and store freight, giving cognizance to product type storage
• Requirements, appropriate storage facility, as well time and transport
• Resource, in order that freight can be easily located and well preserved
Knowledge To Be Gained
Relevant aspects of the following:
- Relevant legislation (e.g. Occupational Health and Safety Act, Transport regulations etc) facilities and company policies that pertain to receiving, despatch, packing/stockpiling, handling, marking and securing of freight.
- Compatibility of product type/ categories and the type of decisions required concerning separation of non-compatible products.
- Current trends in storage patterns and methodologies.
- Special storage and handling conditions required based on storage and handling characteristics of freight (e.g. inherent vice).
- Appropriate handling equipment, safety equipment and personal protective equipment in relation to the safe handling and securing of freight.
- Time management principles in order to maximise client satisfaction.
- Efficient receipt, dispatch and returns administration procedures.
- Securing techniques and the characteristics of materials used.
- Optimal load limits and rates for specific transport modes.
- The transport routes and conditions, together with the mode of transport and how these factors affect the status of the freight for receipt and dispatch purposes.
- Current trends in company inventory and stock control systems.
- Appropriate actions to be taken in the event of accidents and/ or incidents.
- The ramifications of poor product knowledge.
- Methods of identifying freight or bulk.
- The need for strict compliance with customer instructions with due regard to all parties involved.
Duration Of Programme