National Certificate in Business Administration
Qualification: SAQA ID 76465
NQF Level: 3
No of Credits: 120
The National Certificate in Business Administration is for anyone who is, or wishes to be, involved in the Administration function in any organisation or business in any sector, or field as well as in non-commercial organisations such as clubs and charitable organisations. It contains all the competencies, skills and values required by a learner who wishes to access the National Certificate in Business Administration Services at NQF: Level 4.
The core component contains competencies in Information Handling, Communications, Enterprise/ customer service, Technology, Organisation skills, Self-development, Teamwork and Business policies and procedures. The elective component allows the learner to gain specialist knowledge, skills and insight in the areas of Reception, Executive Administration, Financial Services and Banking, Legal Administration and Human Resources.
Learners working towards this qualification will find that the acquisition of competence in the unit standards, which make up the qualification, will add value to their work performance. This qualification is intended to enhance the provision of service within the field of Administration within all sectors.
The National Certificate in Business Administration Services: NQF Level 3 is designed to meet the needs of those learners who are already involved, or wish to become involved, in the field of Administration. It is applicable to employed and unemployed learners. Administration is an essential field of learning as the competences required by people doing administrative tasks are generic in nature and apply to all businesses in all sectors and to many non-business organisations such as sports and cultural clubs and the like. Administrative tasks and administration are done at various levels depending upon the nature and size of the organisation and its management structure. People involved in administration are known by such terms as secretaries, administrative assistants, administrators and clerks depending on the organisation in which they are employed. There is therefore an on-going need for highly skilled administration personnel and a need for a well developed learning pathway to cater for administrative personnel at the various levels at which they operate.
By the end of this programme, the learners will be able to:
- Gather and report information.
- Plan, monitor and control and information system.
- Maintain booking systems.
- Participate in meetings and process documents and communications related thereto.
- Utilise technology to produce information.
- Plan and conduct basic research in an office environment.
- Coordinate meetings, minor events and travel arrangements.
- Set personal goals.
- Function in a team and overall business environment.
- Demonstrate an understanding of employment relations.
Duration Of Programme
R21 000.00 per candidate
ID UNIT STANDARD TITLE LEVEL CREDITS
Core 7573 Demonstrate ability to use the World Wide Web Level 2 3
Core 8420 Operate in a team Level 2 4
Core 13929 Co-ordinate meetings, minor events and travel arrangements Level 3 3
Core 10170 Demonstrate understanding of employment relations in an organisation Level 3 3
Core 7785 Function in a business environment Level 3 4
Core 7860 Introduce new staff to the workplace Level 3 1
Core 7706 Maintain a booking system Level 3 3
Core 7796 Maintain a secure working environment Level 3 1
Core 13937 Monitor and control office supplies Level 3 2
Core 13931 Monitor and control the maintenance of office equipment Level 3 4
Core 13935 Plan and conduct basic research in an office environment Level 3 6
Core 13934 Plan and prepare meeting communications Level 3 4
Core 13933 Plan, monitor and control an information system in a business environment Level 3 3
Core 7567 Produce and use spreadsheets for business Level 3 5
Core 7570 Produce word processing documents for business Level 3 5
Core 9533 Use communication skills to handle and resolve conflict in the workplace Level 3 3
Core 14357 Demonstrate an understanding of a selected business environment Level 4 10
Fundamental 8968 Accommodate audience and context needs in oral communication Level 3 5
Fundamental 9960 Communicate verbally and non-verbally in the workplace Level 3 8
Fundamental 9010 Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations Level 3 2
Fundamental 9013 Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts Level 3 4
Fundamental 8969 Interpret and use information from texts Level 3 5
Fundamental 9012 Investigate life and work related problems using data and probabilities Level 3 5
Fundamental 11241 Perform Basic Business Calculations Level 3 6
Fundamental 7456 Use mathematics to investigate and monitor the financial aspects of personal, business and national issues Level 3 5
Fundamental 8970 Write texts for a range of communicative contexts Level 3 5
Elective 8000 Apply basic business principles Level 3 9
Elective 7177 Attend to customer enquiries face-to-face and on the telephone in a banking environment Level 3 4
Elective 7911 Manage the float Level 3 4
Elective 13928 Monitor and control reception area Level 3 4
Elective 13930 Monitor and control the receiving and satisfaction of visitors Level 3 4
Elective 13936 Outline the legal environment of a selected industry Level 3 2
Elective 13932 Prepare and process documents for financial and banking processes Level 3 5
Elective 7798 Process cheque, credit card and bank transactions Level 3 14